Privacy Policy

Your practice calls are recorded

When you make a voice call or talk with Sal, your voice and the AI's voice are recorded, and the call is turned into a transcript. We use these to run the call, grade it, coach you, and let prospects remember you on later calls.

We learn from good calls

When a practice call is graded C or better, we keep a copy of it in a separate library of good calls. That copy includes the transcript, the grade, Sal's review, and details about the call, like the company you were selling for and the practice prospect you called (prospects are fictional). It doesn't include the voice recording, which stays with the call as described above. Sal's own demo calls are kept the same way.

We use this library to:

• study what works in sales calls, by industry and by situation;
• improve Dial Sal, including Sal's coaching, the practice prospects, and our openers and example calls;
• possibly, in the future, train or tune AI models that power Dial Sal's own features.

We don't sell this library or share it with anyone to train their AI. If we ever show part of your call outside your account, for example as an example on our website or in training material, we'll first remove your name, the company you sell for, and anything else that identifies you or a real business, or ask you.

To keep your calls out of the library, email support@dialsal.com and we'll remove the ones already in it and leave your future calls out.

What we collect

• Account details: your name, email address, and sign-in information.
• Call data: voice recordings, transcripts, grades, and Sal's reviews and report cards, plus a copy of calls graded C or better (see “We learn from good calls”).
• What you enter: company websites you research, and the practice emails and texts you write.
• Billing details: your plan, status, and billing dates. Stripe handles your card, and we don't see or store the full number.
• Usage records: when you made calls and how much you used the service.

Who can see it

• Team plans: if you hold a seat on a team, your managers can see your grades, calls, transcripts, and Sal's reviews.
• Our staff: we can open accounts, calls, and recordings, and download recordings, to support you, keep the service working, and improve it.
• Service providers: the companies below process data for us to run Dial Sal.
• Legal reasons: we may share information if the law requires it, or to protect our rights or others' safety.
• Business changes: information could transfer as part of a merger or sale of the business.

We don't sell your personal information, and we don't share it for advertising.

Service providers

• Clerk: sign-in and accounts
• Google: sign-in, if you use your Google account
• Stripe: payments and subscriptions
• ElevenLabs: live voice calls, voices, and storing call recordings
• Anthropic: the AI behind the prospects and Sal, including transcripts of your calls
• Vercel: hosting and file storage
• Neon: our database
• Resend: sending and receiving our email, including messages you send us

Cookies

We use the cookies needed to keep you signed in. We don't use advertising cookies or third-party analytics on the site.

How long we keep it

We keep your account data, recordings, and transcripts until you ask us to delete them, because your history is how prospects remember you and how your report card works. Copies in the library of good calls are kept until you ask us to remove them or delete your account. We keep billing records as long as tax and accounting rules require.

Your choices

Email support@dialsal.com to ask for a copy of your data, to correct it, to keep your calls out of the library of good calls, or to delete your account, recordings, and transcripts (deleting your account removes your calls from the library too). Depending on where you live, you may have further rights under privacy law, and we won't treat you differently for using them.

Security

We use access controls and reputable providers to protect your data, but no online service can guarantee perfect security.

Children

Dial Sal is for adults 18 and older. We don't knowingly collect information from children.

Changes

If we change this policy, we'll update it here and change the date at the top. Questions? Email support@dialsal.com.